Refund Policy

Last updated: January 2026

We want you to be satisfied with your purchase.

This Refund Policy explains how refunds work for purchases made on FileToQuiz.

1. Refund Eligibility

You may request a full refund within 14 days of the original purchase date.

Refund requests made after the 14-day period may not be eligible for a refund.

2. How Refunds Are Processed

All payments made on FileToQuiz are processed by Paddle, which acts as the Merchant of Record.

Refunds are handled in accordance with Paddle’s refund policy and will be issued to the original payment method where possible.

3. How to Request a Refund

To request a refund, you may:

• Use the refund instructions provided in your Paddle purchase receipt, or
• Contact us at [email protected]
  with your order details

Refund requests will be reviewed and processed by Paddle.

4. Effect of a Refund

If a refund is issued:

• Any unused or remaining credits associated with the refunded purchase may be removed
• Access to paid features related to the refunded purchase may be revoked

5. Contact Information

If you have any questions about this Refund Policy, please contact us at:

📧 [email protected]